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bkshres
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Posted on 09-19-12 8:02
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Beware of eBay Buyer Protection Program
Lot of people might feel confident buying at eBay just because it says protected by eBay Buyer Protection Program. However in reality, it is just a way to fish the buyer and most of the time when buyer has issue eBay will make decision on the favor of seller. Remember, its seller who is making eBay rich. It may sounds wrong but that is the eBay's strategy to blindly favor its top seller and maximize profit.
I bought a new unlocked cell phone from eBay but the seller sent me a locked AT&T phone. So, I contacted the seller as eBay always suggests to contact the seller first. This is actually eBay's biggest trick. Once you started conversation with the seller, it will be used against you to NOT refund. I started conversation with the seller, seller agreed to refund and also provided with USPS pre-paid return shipping label. I returned back the item using the USPS pre-paid shipping label. USPS tracking showed the return package was delivered but seller denies they received it. I opened case at eBay Buyer Protection hoping eBay will help me but my case was declined by eBay. I have USPS tracking number showing it was delivered but still eBay decided to favor the seller just because the seller is eBay's top rated seller. Top rated seller does not mean seller will never make mistake but from eBay's perspective if the seller is top rated, always favor the seller because its the top rated sellers that is making eBay r7ich. So, I learnt hard way that eBay's Buyer Protection program is in reality a Seller Protection program.
Below is the response from eBay:
eBay Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you a refund. We're sorry this didn't work out.
What the hell is this response? I paid the full amount, seller agreed refund, I returned back the item using seller prepaid shipping label, it was delivered successfully but just because seller declined the receipt of the package, eBay decided to favor their top seller.
Warning: Buyers, buy at eBay at your own risk. Do not feel comfortable buying at eBay just because it says protected by eBay Buyer Protection Program. eBay Buyer Protection program in reality is Seller Protection program and to maximize profit.
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magorkhe1
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Posted on 09-19-12 8:21
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Most seller keep their word as communicated. You were either unlucky or the value of the item was relatively high.
Last edited: 03-Dec-12 10:24 PM
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rahashya
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Posted on 09-19-12 8:46
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@Bk...I am feeling bad for you....as far I know eBay favor buyers 90% of the time...you were unlucky that they favored seller. Always mail item with signatures requires when the item is more than $200.
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uhi nepali
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Posted on 09-19-12 11:56
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@BK You can always leave a negative feedback that explains your reasonings...or you can trying contacting Paypal.
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Kiddo
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Posted on 09-20-12 9:08
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I agree with rahashya.
I was one of the seller and got dinged twice, since then I didn't sell anything from eBay. Both times were international shipping and both time the buyer claimed they never received the item. I had the shipping receipt but never got a delivery receipt since it was international delivery. eBay wanted me to show a proof that it was delivered and I couldn't never produce it.
By the way, paypal is worse.
Amazon is the best way to go.
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All The Way
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Posted on 09-20-12 9:08
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File a dispute with your credit card company that u used to pay. Since u have a proof of package delivery, u will have no problem with your refund. American express is the best for this kind of problem. I urge u guys try to use american express while doing online business.
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bkshres
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Posted on 12-03-12 4:59
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Here are some update on my issue with eBay.
I filed dispute with my credit card and after 3 months I won the case and got my money back.
Lesson learnt:
- If you have problem with any credit card purchase online, file dispute with your credit card issuing bank.
- eBay and Paypal works together. So, if your case is declined by eBay, Paypal does not allow you to file dispute.
- Never trust eBay
- Never believe eBay buyer protection program. It is bias program.
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govindaa
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Posted on 12-03-12 5:36
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all the way, why u said american express is good,?
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furke
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Posted on 12-03-12 8:15
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Can you post the tracking number here?
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instagram
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Posted on 12-03-12 10:08
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I dont why they do that to you. One of my friend was able to keep both phone and money back from seller too.
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dwastha
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Posted on 12-04-12 1:51
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Well I have had a similar case but it was only for about $80. So, I bought my camera lens and it was not as good(some defect that wasn't stated) contacted buyer,,same thing like yours sent me a return label, but no refund......same case with you..............till that response from ebay. I then contacted paypal and show them all the evidence including ebay's response. Paypal contacted that top rated seller,,,,,,seller responded me back and apologized for delay,,,gave me my refund. It took abt a mth though to dismiss this case.
PS. if it was a credit card check with your bank since lot of credit card cover those kind of things these days. My chase slate does.
Good luck bro
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